Many new medical assistant school graduates seeking their first job wonder, how do you get experience when no one wants to hire you?
If you graduated successfully from a medical assistant training program, then you are a trained worker with job specific skills, you are well prepared and able to learn; a valuable asset to any potential employer. As part of the curriculum you already are trained in clinical and administrative medical office routines, medical terminology, common laboratory tasks, the proper techniques and safety measures involved, as well as venipuncture.
If you did an externship as part of this training, then you even have direct medical office job experience. Even previous jobs, such as truck driving, customer services or cashier is experience. Why do people forget that during an interview when asked? KNOW that customer services, punctuality, accuracy, honesty, as well as planning, or multitasking is VERY important in a medical office! I don't care, even if it was "just a McDonald's cashier job! If your cash in your cash drawer was always correct at closing, that is valuable experience that can play a major role in a medical office (accuracy, honesty, detail to attention, courteous customer interaction).
Remember, that the medical assistant is the FIRST point of contact patients see when they come and go for their appointments, or call the office, and they expect accuracy, honesty, detail to attention, courteousness and satisfaction. Doctors could not run their practice without these services the medical assistant provides. Even previous jobs, such as sales clerk, customer services attendant, or cashier is experience. Why do people forget that during an interview when asked? KNOW that customer services, punctuality, accuracy, honesty, as well as planning, or multitasking is VERY important in a medical office! I don't care, even if it was "just a McDonald's cashier job! If your cash in your cash drawer was always correct at closing, that is valuable experience that can play a major role in a medical office (accuracy, honesty, detail to attention, courteous customer interaction).
Remember, that the medical assistant is the FIRST point of contact all patients see when they come and go for their appointments, they too expect accuracy, honesty, detail to attention, courteousness and satisfaction. Doctors could not run their practice without these services the medical assistant provides. Remember, that the medical assistant is the FIRST point of contact all patients see when they come and go for their appointments, they too expect accuracy, honesty, detail to attention, courteousness and satisfaction. Doctors could not run their practice without these services the medical assistant provides.
When asked during an interview about job experience, remember your training and externship and say yes! Say it like you mean it. 10 or more successful phlebotomy draws under the watchful eyes of your instructor in the schools clinical lab = experience. 50 accurate blood pressure readings taken = experience. Setting up a sterile field as part of your finals = experience.
So, as far as the question, do you have experience goes, let a coach, or someone you trust help you to tweak your answers and rehearse them. State your skills with confidence next time you are being "grilled" when meeting with a potential employer. Use charm and honesty along with your knowledge and skills to create an aura people would expect and appreciate in a medical office setting. There just has to be a doctor who would love to have you on the team.
Dedicated to medical assistant students, working medical assistants, their instructors and supervisors.
Showing posts with label doctor's expectations. Show all posts
Showing posts with label doctor's expectations. Show all posts
Friday, May 10, 2013
Tuesday, November 29, 2011
Get Epocrates Online On Your Hand-Held PC Tablet iPhone Thing
What Doctors Want...
A Medical assistant must know a wide variety of skills pertaining to medical office administration routines and clinical tasks revolving around patient intake procedures, patient record management, medical history taking, setting up EKGs, spirometry, immunizations, blood draws, charting, measuring orthopedic fittings and such. Some situations may involve biohazard risks where Universal Standard Precautions must be practiced. Also, doctors WANT their medical assistants carry a mobile smart phone to be used under certain circumstances to benefit the medical practice and patients.And Medical Assistant Schools Don't Know!
Written by a practicing physician!by M.D. on Jun 24, 2009 - 12:49AM
M.D., a doctor who posted on the medical assistant forum, tells us:
"One overall thing I have a gripe about as a practicing physician, which is that the medical assistant schools are not teaching what I want."
1. Do I want you doing my billing? In all honesty, no/zero. I do not want someone with only a high school education keeping track of my billing, reports & posting deposits, that had 2 months of training in it. On a scale of 1-10, I'd rate this a 2 (nearly non-important). MA schools don't know this.Room a patient? Yes, clean up the room from the last pt, get the chart, take VS, hgt, wgt, etc.!
2. Do I want you to be able to work computer appointments, or know manual appointment methods? Yes, in a pinch, but that is, in my opinion, the job of the front office person.
3. Do I want you to know and understand medical terminology & abbreviations? Yes, absolutely.
4. Would I *love* to have you be knowledgeable enough to know how to get Epocrates Online on your hand-held PC tablet iPhone type thing (that you should be having)? Yes, absolutely. You should know how to use apps like this when looking up & giving meds. By the time a book is published, it is out of date. So forget those hard copy nursing drug manuals - ancient history. (MA schools don't know this either).
Know what is sterile? And what is not (& how to clean it up)? Yes absolutely, or we both get in trouble (financially or morally).
Give injections? Yes. Know sites for various injections/ age group; IM, SQ, needle sites, gauge, syringe size.
Know math? Absolutely. Don't kill my patients with a wrong dose EVER.
Draw blood? Not super important as most offices send patients out to a lab. On a scale of 1-10 this is a 3. (MA schools don't know this).
Phone triage? Yes. Know what is an emergency & what is not, and let me know right away.
In-house small tests (ie: Accucheck, Urine dip, PT, do an ECG)? Absolutely, & know to alert me STAT if any of these tests are really, in dangerous levels. Assist me with minor office surgeries/ procedures? Yes, if just to be there, be sterile, & hand me things, or put your finger over a bleeder. (Again, MA schools don't know this).
Loyalty? Yes. Don't trick me and I won't treat you badly either. We are a team.
5. Most of all, I would LOVE to have someone who keeps track of labs (ie: whether the pt went & got them. If so, on my desk promptly. AND let me know if 3-7 days has passed & I don't have the labs/ x-rays etc.! Then we need to get after the patient/ lab company/ hospital & find out what is going on).
6. To have someone who gets the discharge summary & orders from the hospital when a patient of mine comes back to the office (before they suddenly show up under my shingle). This they don't teach you in MA school. This test follow-up is one of my biggest gripes about MA schools. And, they don't even mention it, but that is far more important to me than your even doing a blood pressure (which I can do myself, if push comes to shove).
I have called these medical assistant schools to find out what they are about education-wise (West Coast). Unfortunately, they do not even have 1 MD/DO on staff for clinical guidance. This is a BIG mistake because people with Masters in Education are the program directors, & really, they can only guess what clinical practice involves - they have never experienced it.
"Formal" talking/ meetings to ascertain what is necessary, with several M.D.s etc isn't going to cut it with what I want. You need to have been there. A nurse can't teach you really, what a physician needs either. So they do not make a good program directors. Lots of nurses *think* they know, but don't (unfortunately, some won't admit it to themselves).
What would I pay? $15 to $20/hr to start. A good MA is nearly priceless & guaranteed a job for life, IMHO. Be my "right Hand Man", so to speak, and I will reward you accordingly.
Thanks for reading.
by M.D. Jun 24, 2009 - 12:49AM
More at Medical Assistant NET website.
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