Courteous Actions and Words
An inviting gesture and pleasant personality goes a long way in the medical office. The medical assistant can create a friendly atmosphere and feelings of comfort and trust by being intentionally inviting to patients who come and go to their appointment. These medical assistants are generally well liked and their positive approach further influences the impression and level of satisfaction patients experience. Good words to use are:
- “Good morning.”
- “Have a great day.”
- “Please tell me about it.”
- “What can I do for you?”
- “Is there a problem?”
- “May I help you with that?”
- “Thank you.”
Everybody arriving at the medical office should be addressed in a courteous and friendly manner. The medical assistant, as the first point of contact of the well-managed practice sees to it that full focus lies on the doctor's success and the patient's needs. When they arrive for their appointment they provide full attention and personal involvement, clearly state expectations and give directions with relatively little wasted time, confusion, or disruption, and remain focused, work-oriented but in a relaxed and pleasant climate.
